A gold seal appears on the supplied Gelataro product material, beside a group of jars. It reads one hundred per cent satisfaction guaranteed. This page sets out exactly what that seal says, and is careful about what it does not.
What the Gelataro seal states
Three words and a figure: 100% satisfaction guaranteed. The seal sits beside the jars rather than beside any one package size, which reads as cover that applies to the product rather than to a particular box.
What this page will not put a number on
A window. The supplied material carries no length for the guarantee, no claim procedure and no return address, so this page states none of those. Writing sixty days here because sixty days is common in this category would be inventing a term, and an invented term is worse than an absent one.
Where the Gelataro terms actually live
With the seller. They take the payment, hold the stock, ship the box and administer whatever cover attaches to it, so the length of the window and the steps of a claim are theirs to state. Those terms appear on the checkout page before payment is taken.
Read them there before you order. That is the only copy of the terms that governs your order, and it is the current one.
What this site can help with
Anything about the product itself: what is on the panel, how the serving works, what the package sizes carry. Write to [email protected] for any of that.
Anything about an order — where it has reached, when it is due, a refund, a card statement — has to go to the seller, because this site holds no order records at all.
Before you order Gelataro
Two things are worth doing in the same minute: read the seller's cover terms on the checkout page, and read the Supplement Facts panel on this site's ingredients page. Between them they answer most of what people ask afterwards.